Refund Policy
Last updated: February 5, 2025
Our Commitment to Quality
At StyleSnap, we are committed to delivering exceptional quality in our AI-enhanced fashion photography services. We understand the importance of getting your product photography right, and we stand behind the quality of our service.
30-Day Satisfaction Guarantee
We offer a 30-day money-back guarantee on all our subscription plans. If you're not completely satisfied with our service, we'll provide a full refund within the first 30 days of your subscription.
Refund Eligibility
Our refund policy covers the following scenarios:
- Technical issues preventing the use of our AI enhancement features
- Service not meeting the advertised quality standards
- Subscription cancellation within the first 30 days
- Billing errors or unauthorized charges
Non-Refundable Items
The following are not eligible for refunds:
- Individual AI photo enhancements that have been completed
- Subscription time used beyond the 30-day guarantee period
- Custom AI model training services
- Enterprise-level customizations
- One-time usage credits (these are non-refundable once purchased)
How to Request a Refund
To request a refund:
- Contact our support team at [email protected]
- Provide your account details and reason for the refund
- Our team will review your request within 2 business days
- If approved, refunds are processed within 5-7 business days
Pro-rated Refunds
For annual subscriptions cancelled after the 30-day guarantee period, we may offer pro-rated refunds on a case-by-case basis, less any usage and processing fees.
Contact Us
If you have any questions about our refund policy, please contact our customer service team:
Email: [email protected]